Refund Policy

Last updated: July 23, 2026

1. General Principles

At mietric, we want to ensure you are completely satisfied with our ERP platform. We offer a transparent subscription model and clear guidelines regarding refunds and cancellations.

2. Free Trial

We offer a free Starter plan and/or trial periods for paid plans so you can evaluate our software before committing. We highly recommend utilizing these trial periods to ensure the platform meets your organization's needs before purchasing a subscription.

3. Monthly Subscriptions

For month-to-month subscriptions, you may cancel at any time. When you cancel, you will retain access to the platform until the end of your current billing cycle. We do not provide prorated refunds for the remainder of the month in which you cancel.

4. Annual Subscriptions

For annual subscriptions, we offer a 14-day money-back guarantee. If you cancel your annual subscription within the first 14 days of purchase, you are eligible for a full refund. After the initial 14-day period, annual subscriptions are non-refundable, but you will retain access until the end of your annual billing cycle.

5. Exceptional Circumstances

We understand that non-profit organizations face unique challenges (e.g., sudden loss of funding, operational cessation). In such exceptional circumstances, please contact our support team. We review these requests on a case-by-case basis and may offer prorated refunds or credits at our sole discretion.

6. How to Request a Refund

To request a refund under the terms of this policy, please contact us from the email address associated with your billing account:
Email: [email protected]

Please include your organization name, account details, and the reason for your refund request. Approved refunds will be processed within 5-10 business days to the original payment method.